Lupita fell silent,
processing his words.
“I don’t want you to change a single thing about who you are, Lupita,” Ethan added softly. “I just want you to teach our company how to see people the way you do.”
She finally accepted the position after talking with her grown sons, who both broke down in tears over the phone, telling her that their father would have been incredibly proud.
One year later, Guadalupe “Lupita” Hernandez held the title of Regional Director of Human Experience for the Vance Hospitality Group. She never lost her straightforward, humble way of speaking, nor her sharp eye for the smallest human details. She still personally checked if a traveling child needed a warm glass of milk, if an elderly guest needed a chair brought to them during check-in, or if a new hire had eaten lunch during their shift.
